Lenovo ThinkPad X1 Carbon Laptop Gen 12 (21KC00A7US) – Intel Core Ultra 7 155U, 32GB LPDDR5X, 1TB SSD, 14″ WUXGA Touch, Windows 11 Pro

Refund & Returns

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

🛡️ Jewel of East – 1-Year Shop Warranty:

At Jewel of East, we stand behind the quality of our products. That’s why we offer a 1-Year Shop Warranty on all items purchased through our store or Online from website.
Warranty Coverage Includes:
Manufacturing defects Functional issues not caused by misuse or accidental damage Faulty components under normal usage conditions.
What’s Not Covered:
Physical damage, water exposure, or misuse Wear and tear from daily use Unauthorized repairs or modifications
How to Claim:
Provide original purchase receipt or invoice Bring the product to our store for inspection Warranty claims are processed within 5–10 working days

Our Promise:

Your satisfaction is our priority. We’re committed to providing reliable after-sales support to ensure your peace of mind with every purchase.